Q1: Where is your company located?

A1: Our company is located in Guangzhou, close to Baiyun International Airport, which enables convenient logistics and transportation.

Q2: How do you guarantee product quality?

A2: Quality is our top priority. We implement strict full-process quality control from raw material procurement to finished product inspection. Every unit undergoes testing before delivery.

Q3: What are your payment terms?

A3: We accept T/T: 30% deposit in advance, 70% balance before shipment. All goods will be fully tested to ensure all components are intact, with reinforced packaging for long-distance transit.

Q4: What incoterms can you offer?

A4: We support multiple terms including EXW, FOB Guangzhou, CFR and CIF as your requirements.

Q5: How can I confirm whether this part fits my machine?

A5: You can provide OEM number, engine model or machine model to us. We will check compatibility accurately for you.

Q6: Can you accept customized orders?

Can we print our logo?

A6: Yes. We support OEM & ODM service. Logo printing, customized packaging and specifications are available upon your request.

Q7: What is your warranty policy?

A7: We provide 12 months warranty for all our products. If any quality defect occurs within the warranty period, we offer after-sales support.

Q8: How do you handle after-sales service?

A8: Please provide photos or video evidence for any quality problem during warranty. We will communicate actively to offer reasonable solutions such as replacement or technical guidance.